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Built for modern support teams

Every feature you need to deliver exceptional customer experiences at scale.

AI Knowledge Base

InChat scans your website and builds a knowledge base automatically. Your chat assistant answers visitor questions accurately based on your actual content.

  • Automatic content scanning
  • Smart FAQ generation
  • Continuous learning
  • Multi-language support
Quick question about pricing
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Smart Routing

Automatically assign conversations to the right agent based on skills, availability, and conversation context. Reduce wait times by up to 80%.

  • Skill-based assignment
  • Load balancing
  • Priority queuing
  • Fallback rules
New conversation
↓ AI analyzes intent
Sales
Support
Billing

Analytics & Reporting

Track every metric that matters — from first-response time to customer satisfaction. Export reports or build custom dashboards.

  • Real-time dashboard
  • CSAT & NPS tracking
  • Agent performance metrics
  • Custom report builder
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Integrations

Connect InChat to the tools your team already uses. We support 100+ integrations out of the box, plus a REST API for custom builds.

  • Slack & Microsoft Teams
  • HubSpot & Salesforce CRM
  • Zapier & webhooks
  • REST API & SDKs
Slack HubSpot Salesforce Zapier Jira Notion

Security & Compliance

Enterprise-grade security with SOC 2 Type II certification, GDPR compliance, and advanced access controls.

  • SOC 2 Type II certified
  • GDPR & CCPA compliant
  • SSO / SAML authentication
  • Role-based access control
SOC 2 Type II
GDPR Compliant
SSO / SAML
Encrypted

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