Oct 12, 2026
Tawk.to Pricing From $0 With AI Assist and Add-On Costs
Tawk.to pricing is $0 for live chat. The paid parts are AI Assist ($29 to $399 a month), branding removal ($29 to $39) and hired agents from $1 an hour.
ReadAI chat and shared inbox for your website
AI chatbot for your website that already knows your site
Enter your website and chat with an AI agent that has read your pages. It answers your customers 24/7 and hands off to your team when a person is needed.
NW
AI handling
Northwind Ltd
visitor on /pricing · first visit
Today
What’s the difference between Starter and Plus? We have 4 agents.
For 4 agents, Plus at $149/mo is the fit, 2,000 AI
conversations, 10 seats and the omnichannel inbox.
Answered from /pricing
Is there an annual price?
Yes, annual Plus works out to $74/mo. Want the link?
Reply as a human…
Source
mycompany.com
Indexing · 74%
mycompany.com
47 pages
mycompany.com/docs
23 pages
mycompany.com/blog
18 / 31
mycompany.com/pricing
1 page
product-guide.pdf
18 pages
returns-policy.pdf
4 pages
119
chunks
48,203
tokens
1536
vector dim
acc_8f3c
workspace
AI
Visitor is disputing a charge. Confidence 0.31, outside my content. Routing to Billing.
handoff
Agent
Joined · full transcript, AI summary and suggested reply attached.
Suggested reply
“I can see the charge on your account, let me pull the invoice and walk you through it.”
Full history
every message, both sides
AI summary
what was already tried
Confidence
why it escalated
Ask us anything
Replies in seconds
Hi, need help with sizing or shipping?
Does this ship to Canada, and how long?
Standard 7-10 days ($12.99), express 3-5 days ($24.99). Free standard over $75.
Write a message…
Installs on any platform
Shopify
WordPress
Webflow
Squarespace
Next.js
Laravel
Framer
5 channels
land in one inbox
widget · email · WhatsApp · Messenger · Instagram
Any language
the visitor writes in
replies translated from your own content
24/7
cover outside office hours
the queue is answered while the team sleeps
Every answer
carries its source page
the agent links what it answered from
AI support
An AI chatbot that reads your site, then answers from it.
Most chatbots are glorified decision trees: “Did you mean A or B?” Click, click, still no answer. InChat reads your actual website content, your docs, your FAQ, then answers the way a knowledgeable rep would. Plain language, real context, zero script.
Ask “what's the difference between Starter and Plus?” and it pulls straight from your pricing page. Ask “do you integrate with Zapier?” and it checks your docs. Real answers, with the source page attached.
01
Multi-turn context
Follows pronouns, references and intent across messages.
02
Cited from your content
Every answer links back to the page it came from.
03
Confidence scoring
Escalates to a human when certainty drops below threshold.
04
Streaming responses
Tokens arrive as the model generates, it feels instant.
How one answer is assembled
Query
“What's the difference between your Starter and Plus plans?”
Embedded · 1536 dimensions
Retrieved · 3 of 47
0.93
/pricing
Plus includes 2,000 AI conversations, 10 agents, omnichannel…
0.87
/pricing
Starter is $49/mo with 500 AI conversations and 3 agents…
0.71
/blog/plans
Most teams upgrade to Plus when they need omnichannel…
Response · 0.8s
For your volume, Plus at $149/mo is the fit, 2,000 AI conversations, 10 agents, omnichannel inbox. Want me to walk through what's included?
If nothing relevant is retrieved, the agent says so and offers a human instead of guessing.
Training
One URL.
Three minutes.
- Crawl
- sitemap.xml and links, robots.txt respected
- Chunk
- 500 to 800 tokens per passage
- Embed
- a private vector index per workspace
Other tools want you to write a knowledge base from scratch. We point a crawler at your website instead. Your content is your training data.
Homepage, docs, FAQ, blog, every page: we chunk it, embed it, and index it into a private vector store. Upload PDFs, DOCX or TXT for anything not on the site, product manuals, internal policy, compliance sheets. The agent treats them the same way.
Auto-crawl
unlimited URLs
File uploads
PDF · DOCX · TXT
Weekly re-crawl
always current
Per-page visibility
see what the AI knows
Setup
Live in three steps.
Most tools take days. We take minutes, and the longest part is waiting for the crawler.
01
Paste your URL
Enter your website. The crawler discovers pages via sitemap.xml and links, respects robots.txt, and starts indexing immediately.
02
The agent learns
Pages are extracted, chunked, embedded and stored in your private vector index. Test the agent in the preview the moment first pages land.
03
One line to embed
Copy a single script tag and paste it before the closing body tag. Works on any platform. No plugin, no SDK, no developer.
<script src="…/widget.js"
data-id="wgt_abc123"></script>
The stack
The full live chat stack. AI included.
Not a basic widget. A complete platform: AI, human inbox, analytics, knowledge base, omnichannel and proactive triggers.
Handoff
Seamless AI to human.
The AI handles what it can. When confidence drops or the visitor needs a person, it transfers: full history, summary and suggested response already attached.
AI
Visitor is disputing a charge. Confidence 0.31, outside my content. Routing to Billing.
handoff
Agent
Joined · full transcript, AI summary and suggested reply attached.
Suggested reply
“I can see the charge on your account, let me pull the invoice and walk you through it.”
Channels
One inbox.
Five channels land in one queue: same agent, same history.
Website widget
Live
Email
Live
WhatsApp
Live
Messenger
Live
Instagram DM
Live
Visitors
Live, by page.
visitor@example.com
/pricing
3m12s
Anonymous
/features
0m45s
ops@example.com
/docs/api
7m04s
Knowledge base
Public help centre.
A searchable portal for your customers. Write articles in InChat, instantly available to visitors and cross-referenced by the AI in chat. One source of truth, two surfaces.
Install the widget in 5 minutes
Getting started
Change or cancel your plan
Billing
Connect your CRM
Integrations
Triggers
Proactive, not pushy.
Six trigger types, each with its own message and its own reporting line.
Time on page
Scroll depth
Exit intent
URL match
Visit count
Custom event
Analytics
Numbers that drive decisions.
Reported per workspace, from your own traffic
Conversations
total handled
How much of the queue the widget actually carries.
AI resolved
share of total
Where the agent closes on its own and where it hands over.
Avg response
first reply
What a visitor waits before anyone answers, day or night.
CSAT
when collected
What people say about the answer they were given.
Every metric is measured in your own workspace, nothing is preloaded
Use cases
Built for any kind of site.
SaaS customer support
Software companies deal with the same tier-1 tickets endlessly: “How do I reset my password?”, “Does your API support webhooks?”, “What's the rate limit?” Your docs already have the answers, InChat makes them instantly accessible.
The agent learns from your changelog and docs. Complex technical questions get escalated with full conversation context already attached.
Point training at your docs and changelog. Tier-1 questions get answered from the page that already documents them; bugs and billing escalate with the transcript attached.
Resolved automatically
How do I connect my CRM to your API?
What plan do I need for team collaboration?
Is there a sandbox environment for testing?
How do I export my data to CSV?
Do you have a status page for uptime?
E-commerce conversion
Online stores get hammered with the same questions: shipping times, return policies, sizing, compatibility. InChat trains on your product catalogue and FAQ, handling these so your team doesn't have to.
Add to Shopify or WooCommerce with one script tag. Set proactive triggers for visitors stalled on a product page. Convert browsers into buyers.
Shipping & returns answered instantly
Product size & compatibility Q&A
Order tracking support
Proactive engagement triggers
Widget on a product page
Shopping assistant
Typically replies in seconds
Hi, need help with sizing or shipping?
Does this ship to Canada and how long?
Standard 7-10 days ($12.99), express 3-5 days ($24.99). Free standard over $75.
Agency white-label
Managing 10, 20, 50 client websites with separate tools is a nightmare. InChat's multi-site dashboard lets you spin up agents per client from one place. Each one trains on that client's content, answers their visitors, wears their branding.
Remove InChat branding entirely (Starter and above) and present it as your own. Clients see their logo, their colours. You manage everything from one dashboard.
Multi-site dashboard
New sites in under a minute.
Per-client training
Zero cross-contamination.
Custom branding
Colours, avatar, greeting, per client.
Separate team access
Operators per client inbox.
SaaS onboarding
The most expensive problem in SaaS is churn from users who never figured out the product. InChat's proactive triggers let you intercept them at the right moment, stuck on settings, haven't completed setup.
Set triggers based on page, time, scroll depth or custom events. The AI reaches out with contextual help using your onboarding docs.
6 trigger types
Time · scroll · exit · URL · visits · event
Per-trigger reporting
See what each one does in your workspace
Trigger, then message
Visits /settings for over 60s
“Need help connecting your first integration?”
No setup after 24h
“Looks like you haven't set up your first project yet, want help?”
Visits /upgrade 3+ times
“Questions about Pro? I can compare the plans for you.”
Internal help desk
IT support, HR questions, policy lookups, internal teams field the same questions constantly. “How do I expense client lunch?”, “What's the dental cutoff?”, “How do I request VPN?” The answers exist in your handbook and wiki.
Deploy on your intranet. Team members get answers without tickets. IT and HR spend time on complex issues, not the same policy question for the 40th time.
Internal conversation
How many vacation days do I get in my second year?
Per the Employee Handbook (updated Jan 2026): 15 PTO days in years 1-2, 20 days in year 3+. Resets January 1st. Up to 5 days rollover.
Source · Employee Handbook 2026, §4.2
Real estate & professional services
Law firms, accounting, real estate, consultancies, websites full of service information. “What's included in your tax filing?”, “What neighbourhoods do you specialise in?”, “Do you work internationally?” These are lead-qualifying questions a chat widget can answer around the clock.
InChat captures visitor details as part of the chat flow. Complex inquiries route to the right person with context. Wake up to warm leads, not cold contact forms.
Lead qualification
The AI asks about timeline, budget and needs before routing, your team gets context before the first call.
After-hours capture
The AI handles common questions and captures contact details for follow-up.
Calendly integration
Direct warm leads to your scheduling link inside the chat.
Honest comparison
InChat versus the incumbents.
Public list prices, side by side. The tool-by-tool read on Intercom, Crisp, Zendesk and Tidio, including where each of them is the better call, is further down the page.
| Feature | InChat | Intercom | Crisp | Tidio |
|---|---|---|---|---|
| Starting price | $49/mo | $29/seat | $25/mo | $29/mo |
| AI conversations | 500/mo incl | $0.99 each | 50/mo cap | Add-on $39+ |
| Train from URL | Auto-crawl | Manual KB | Manual KB | Manual KB |
| Setup time | Under 5 min | 3-7 days | 1-2 days | 1-2 days |
| Human handoff | Yes | Yes | Yes | Yes |
| Omnichannel inbox | Plus plan | All plans | All plans | Paid add-on |
| Knowledge base portal | Plus plan | All plans | All plans | - |
| White-label widget | Starter+ | All plans | All plans | Yes |
| Proactive triggers | Starter+ | All plans | All plans | All plans |
| Visitor tracking | Starter+ | All plans | All plans | All plans |
Swipe the table sideways to see Intercom, Crisp and Tidio
Pricing as of 2026-10 · subject to change · Intercom from the per-seat Essential plan
Migration
InChat vs Intercom, Crisp and Tidio, tool by tool.
Where each alternative is genuinely strong, where it gets expensive, and what InChat does differently. Public list prices, no spin.
Versus
Intercom
Intercom is the industry leader with the deepest feature set. But that power comes at a price. Per-seat means a 10-person team pays $290-$1,320/mo before AI. Fin charges $0.99 per resolution on top, 2,000 AI chats is $1,980 extra. A startup that started with 2 agents at $58 suddenly pays $700+ as the team scales.
InChat advantage
Flat $149/mo, 10 agents, 2,000 AI conversations included. No per-seat fees, no per-resolution charges.
Versus
Crisp
Crisp has a great free tier, perfect for solo founders. The widget is clean, the inbox is well-designed. But Hugo AI on Essentials ($95/mo) runs on a $25 monthly AI credit, roughly 450 conversations, then bills per use. Ticketing and white label wait for the $295/mo Plus plan.
InChat advantage
500 AI conversations at $49/mo versus roughly 450 on Crisp at $95/mo, about half the price with no usage bill on top.
Versus
Zendesk
Zendesk is built for enterprise ticketing, not chat. Their Suite starts at $55/agent/mo, and chat is just one component. Most small to mid-size teams use 20% of Zendesk while paying for the full suite. AI requires Suite Professional at $115/agent/mo.
InChat advantage
Purpose-built for chat, not bolted onto ticketing. Five minutes to live versus weeks of Zendesk configuration.
Versus
Drift & Tidio
Drift is being sunset: in March 2026 Clari + Salesloft named 1mind as the successor for enterprise Drift customers. Before that, Drift Premium ran about $2,500/mo on an annual contract, built for enterprise ABM on Salesforce. Tidio's Lyro AI is a paid add-on ($39/mo) on top of the base plan.
InChat advantage
AI is included in every plan, never an add-on. Three operators and 500 AI chats for $49/mo.
Full cost comparisons with each vendor's current prices: cheaper alternative to Intercom, Tidio alternative, Crisp alternative, LiveChat alternative, Chatbase alternative, Gorgias alternative, Help Scout alternative, Zendesk chat alternative, Freshchat alternative, Olark alternative, SiteGPT alternative, Zoho SalesIQ alternative and Drift alternative.
Currently using another tool? Migration takes under 10 minutes.
Switch in 10 minutesROI
What does it actually save you?
A worked example, so you can run the same maths on your own numbers. Assume 400 support conversations a month, each needing a human at roughly $15 of labour (salary, benefits and overhead), $6,000/month.
Now assume the AI answers three quarters of them from your content, leaving about 88 for a human: $1,320 plus the $149 InChat Plus subscription is $1,469/mo.
On those assumptions the line item drops by roughly $4,500/mo. Your real deflection rate depends on how much of your content the agent has to work with, the dashboard reports it from day one.
At 400 conversations a month
Without AI
400 × $15 labour
$6,000
Chat tool
$132
Total
$6,132
With InChat
88 × $15 labour
$1,320
InChat Plus
$149
Total
$1,469
Difference, on these assumptions
$4,663
Figures follow from the assumptions above ($15 of agent labour per conversation, 78% of questions answered from your content). Put your own numbers in their place.
Under the hood
How it works. No magic, just engineering.
There is a lot of hand-waving in the AI support space. Here is what InChat actually does.
When you add your URL, our crawler visits every page (up to 50 pages in the free demo, 150 on Starter, 500 on Plus, 1,000 on Pro). For each page we extract the meaningful text, strip nav and footer boilerplate, and split content into chunks of 500-800 tokens. Each chunk becomes a high-dimensional embedding, a vector representing meaning, not just words.
When a visitor asks a question, we convert it to the same kind of embedding and search for the most semantically similar chunks of your content. This is retrieval-augmented generation. The AI doesn't hallucinate, it finds relevant chunks from your actual content, passes them to the language model as context, and generates a response grounded in what your website says. If nothing relevant is found, the AI acknowledges that.
The AI is only as good as the content you give it. Thorough docs, a detailed FAQ and clear pricing handle the vast majority. A sparse website routes more to humans. The dashboard shows which topics work and which need more content.
Supplement with file uploads, product manuals, internal docs, training materials, return policies, compliance docs. PDF, DOCX and TXT are indexed alongside your website.
What AI handles, and what it doesn't.
Being honest about the limitations matters as much as showing the capability.
Handles well
Product feature questions
Pricing and plan comparison
How-to guides and setup
Policy questions
Business hours, contact info
Technical requirements
Clear-answer FAQ
Feature availability per tier
Better with humans
Complex billing disputes
Emotionally sensitive escalations
Multi-step screen-sharing troubleshooting
Enterprise contract negotiations
Security incidents
Legal or compliance judgment calls
The AI handles what has a clear, content-based answer, and routes what needs human judgment with full context attached. That is the whole job.
Engineering
Built for performance.
The widget is under 14KB gzipped, loads asynchronously, and doesn't block your page load or hurt your Core Web Vitals. The AI runs on GPT-4o-mini with retrieval.
- Widget size
- Under 14KB gzipped
- AI model
- GPT-4o-mini · RAG
- Response
- Sub-2s · streaming
- Real-time
- WebSocket · Reverb
- Delivery
- Database queue · retried jobs
- Storage
- Per-workspace · isolated
- Privacy
- GDPR · EU residency
Security
Your data stays yours.
We don't sell data, don't train models on your conversations, and don't share information across customers.
Data isolation
Every workspace isolated, never accessible to other customers.
GDPR compliant
EU residency available on Enterprise.
Encrypted in transit
TLS 1.3 · encrypted at rest.
No training on you
We don't train models on your conversations.
Visitor consent
GDPR cookie prompts, retention, erasure.
Audit logs
Full audit logs on Pro+, every action.
Works with
Shopify · WordPress · Webflow · Next.js · Laravel · Squarespace · Framer · any HTML site.
Pricing
Flat pricing. No surprises.
No per-seat fees. No per-AI-resolution charges. A monthly flat rate with everything included.
Starter
$49
per month
For a small team getting its first agent live.
500 AI conversations/mo
3 team members
Train on 5 URLs + uploads
Proactive triggers
Plus
Most chosen$149
per month
The common choice once support is a real workload.
2,000 AI conversations/mo
10 team members
Unlimited training URLs
Omnichannel inbox + KB portal
Pro
$499
per month
Multiple sites, unlimited volume, SLA tracking.
Unlimited AI conversations
Unlimited members
Multi-site management
AI copilot + SLA tracking
Enterprise
$998
per month
Procurement, compliance and a named contact.
10,000 AI conversations/mo
Everything else in Pro
SSO / SAML
HIPAA compliance mode
Annual billing saves 50% · view full pricing
FAQ
Common questions, honest answers.
Paste your website URL into InChat. It crawls and indexes your pages, FAQs and docs to train an AI chat agent, then gives you a single line of JavaScript to drop on your site. Your AI chatbot is live in about five minutes, on Shopify, WordPress, Webflow, Squarespace or any HTML site.
InChat crawls your website, extracts the meaningful text from each page, splits it into chunks and converts them into embeddings stored in a private vector index. When a visitor asks a question, the AI retrieves the most relevant content and answers from it (retrieval-augmented generation), so it responds from your actual content instead of making things up.
Yes. InChat replaces live chat, AI responses and a shared inbox at flat monthly pricing with AI conversations included in every plan. There are no per-seat fees and no per-resolution AI charges, so a growing team typically pays a fraction of what Intercom costs once AI usage is added.
Yes. The AI handles what it can and, when confidence drops or a visitor needs a person, it hands off to a human operator with the full conversation history, an AI summary and a suggested reply already attached.
One AI conversation is a single session where a visitor exchanges messages with the AI agent. Ten messages from the same visitor in one session count as one conversation. The counter resets monthly on your billing date.
Yes. Installation is a copy-paste of one script tag before the closing body tag. No plugin, no SDK and no developer required, and the widget loads asynchronously so it does not slow down your page.
Plans start at $49/mo for Starter (500 AI conversations, 3 agents), $149/mo for Plus (2,000 AI conversations, 10 agents, omnichannel inbox and knowledge base) $499/mo for Pro (unlimited AI conversations and multi-site management) and $998/mo for Enterprise (10,000 AI conversations, SSO / SAML and HIPAA compliance mode). Yearly billing halves every price.
Yes. The AI replies in whatever language the visitor writes in, translating from your content if needed, and the widget interface language is configurable.
Usually 5-15 minutes for under 100 pages. First pages are indexed within minutes, you can test the agent immediately while the rest of the crawl runs. Sites with 500+ pages take longer but are usable as pages come in.
Yes. On Starter and above: remove InChat branding, set your logo, choose any colour, configure position, write a greeting, set an avatar, configure office hours. On Pro: custom CSS for full control.
If confidence is too low it either acknowledges that and offers a human, or triggers automatic handoff, you configure the threshold. The AI never invents answers; it is retrieval-based and only responds from content it actually has.
Absolutely. Deploy on any URL, intranets, employee portals. Point training at your internal wiki, handbook, IT docs and HR policies. Team members get answers without raising tickets.
Cancel any time from billing in your dashboard. Your subscription stays active through the end of the period. No fees. Cancel before the renewal date: once a new period has started, its access is granted and its payment is due, and cancelling only stops future renewals. Data is retained for 30 days post-cancellation, then permanently deleted.
Starter: 5 URLs. Plus: unlimited. Pro and Enterprise: unlimited with a priority queue. Pages per domain are unlimited on Plus and above, a 10,000-article docs site is fine.
Writing
Learn about AI support.
Oct 9, 2026
LiveAgent Pricing From $15 per Agent Plus AI Credit Costs
LiveAgent pricing runs $15 to $69 per agent a month yearly ($19 to $85 monthly), plus FlowHunt credits for AI and $39 social add-ons. Totals at 4 team sizes.
ReadOct 8, 2026
Drift Pricing Plans and Drift Chatbot Pricing After the Sunset
Drift pricing was quote only, about $2,500 a month on Premium. It is no longer sold to new customers, so here is what renewals and replacements cost.
ReadPaste your URL. Go live today.
We read your site, train the agent and give you one line of JavaScript. That is the whole setup.
Cancel anytime · one line of JavaScript · works on any site