For website teams paying $99 or $499 a month for queries
CustomGPT alternative and CustomGPT alternatives for business websites
InChat is an AI chatbot for your website that trains on your pages, help articles and PDFs, answers visitors around the clock and passes the chat to your team when a person is needed. You pay for AI conversations, not individual queries, and your own branding is included from the first paid plan.
- $24/mo
- Starter billed yearly, 500 AI conversations
- $0
- extra to remove our branding, CustomGPT needs Premium at $499
- 1
- conversation counted, however many questions it holds
The short answer
CustomGPT.ai costs $99 a month on Standard (1,000 queries, 10 agents, 3 team members) or $499 on Premium (5,000 queries, 25 agents, 5 team members), or $89 and $449 billed yearly. Every chat message uses one query credit, the agents stop answering when the monthly queries run out, extra queries are $375 a month per 2,500, and removing the CustomGPT branding needs Premium. InChat is a CustomGPT alternative for business websites that bills whole AI conversations, includes human handoff and your own branding, and starts at $24 a month billed yearly.
See it answer
Five questions from one buyer, one conversation on the bill
Query plans charge every message. A visitor comparing options asks four or five questions before they trust you enough to leave a phone number. On InChat that whole chat counts once, and the lead lands in your team inbox with the transcript.
- One conversation counted, not every query
- Answers name the page they came from
- Handoff to a person on every plan
Ask us anything
AI answers from this site, a person when you need one
Consultation request handed to Maria with company size and current software collected
Compare
CustomGPT vs InChat, what the same website workload costs each month
Six setups priced from each vendor's public pricing page with monthly billing. CustomGPT counts one query credit per chat message, so we assume 4 visitor questions per conversation, a common length for a pre-sales chat. Where CustomGPT is the better buy, the table says so.
| What you need | CustomGPT | InChat | Difference |
|---|---|---|---|
| About 200 conversations a month on one website, 2 people, vendor badge is fine | Standard at $99 with 1,000 queries | Starter at $49 with 500 AI conversations | About $50 less with InChat |
| About 250 conversations, your own branding on the widget | Premium at $499, branding removal is not on Standard | Starter at $49, no InChat badge | About $450 less with InChat |
| About 800 conversations, 3 people, badge is fine | Standard $99 plus 2,500 extra queries at $375, so $474 | Plus at $149 with 2,000 AI conversations | About $325 less with InChat |
| About 1,250 conversations, 5 people, own branding | Premium at $499 with 5,000 queries | Plus at $149 | About $350 less with InChat |
| 10 small bots for 10 client websites, under 1,000 queries in total | Standard at $99, 10 agents included | Pro at $499 for unlimited domains | CustomGPT about $400 less |
| A research bot over 20,000 internal documents with RAG API access | Premium at $499, 20,000 documents per agent | Starter and Plus are sized for websites, not archives of this size | CustomGPT is the better fit |
CustomGPT prices from customgpt.ai/pricing, checked in October 2026: Standard $99 a month or $89 billed yearly (10 agents, 1,000 queries a month, 5,000 documents per agent, 60 million words of storage, 3 team members, RAG API access), Premium $499 or $449 yearly (25 agents, 5,000 queries, 20,000 documents per agent, 300 million words, 5 team members, auto-sync of website content, branding removal), Enterprise quoted. Add-ons: 2,500 extra queries $375 a month, 300 million words $300, 100,000 documents $100, 25 agents $100, 5 seats $100. A regular chat message uses one query credit and Lead Capture uses more. InChat yearly billing is $24, $74 and $249 a month.
Why teams switch
What changes when you count conversations instead of queries
One price per conversation
A visitor who asks about pricing, then integrations, then turnaround time is one conversation. You size the plan from the number of people who chat with you, which your analytics already shows.
Your brand on the widget from Starter
No vendor badge on any paid plan. On CustomGPT, removing the branding is a Premium feature at $499 a month.
A person can take over the chat
Human handoff with agent routing is on every plan. Your team replies from a shared inbox, sees the full transcript and the visitor stays in the same window.
Leads reach your inbox
When a visitor leaves contact details, your team gets an email with the whole conversation, so nobody has to dig through logs to call back.
Answers show their source
Each answer names the page it came from, and you can correct a weak answer by editing the page or adding a short instruction.
No meter that switches the bot off
CustomGPT agents stop answering when the monthly queries are gone. On InChat you pick a plan by conversations, and Pro has no conversation cap at all.
How it works
Move from CustomGPT in one afternoon
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1
Paste your website URL
InChat reads your public pages, FAQ and help center. Upload the PDFs and docs that matter to buyers from your CustomGPT agent.
-
2
Replay your real questions
Export the most common questions from your CustomGPT conversation history and ask them here. Where an answer is thin, add a page or a short instruction and ask again.
-
3
Swap the embed code
Remove the CustomGPT script and paste the InChat script tag before the closing body tag. On Shopify and WordPress it is the same single line.
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4
Invite the people who take handoffs
Add the teammates who answer escalated chats, set routing and switch the widget on before your CustomGPT renewal date.
What is the best alternative to CustomGPT?
The best alternative to CustomGPT for a business website is a chatbot that bills by conversation and includes the parts a sales or support team needs: human handoff, lead capture and your own branding. InChat covers 500 AI conversations, 3 team members and human handoff for $24 a month billed yearly, with no vendor badge. If you are building an internal research assistant over tens of thousands of documents, CustomGPT stays the stronger choice.
Buyers who search for CustomGPT alternatives usually hit one of these walls:
- Every message is a query. One conversation with four questions uses four of the 1,000 monthly Standard queries, so the plan covers about 250 conversations, not 1,000.
- The bot stops at the limit. When the monthly queries run out, CustomGPT agents stop responding to new questions until the next cycle or until you buy 2,500 more for $375 a month.
- Branding removal sits on Premium. Taking Powered by CustomGPT.ai off your widget means the $499 plan.
- The entry price is $99. That is high for a small business that needs one website bot, not ten.
How much does CustomGPT cost per month?
CustomGPT costs $99 a month for Standard and $499 for Premium on monthly billing, or $89 and $449 a month billed yearly. Enterprise is quoted by sales. Standard includes 1,000 queries, 10 agents and 3 team members, Premium 5,000 queries, 25 agents and 5 team members. Both paid plans start with a 7-day trial that needs a credit card and bills automatically afterwards.
For the full plan table, every add-on price and totals at four traffic levels, read our CustomGPT pricing breakdown.
How many conversations do 1,000 CustomGPT queries cover?
About 250 conversations a month, if your visitors ask four questions each. A regular chat message uses one query credit, and agentic actions such as Lead Capture use additional credits, so a bot that collects contact details burns through the pool faster. Queries are counted at the account level, which means all ten Standard agents share the same 1,000.
| Plan | Queries a month | At 3 questions per chat | At 4 questions per chat | At 6 questions per chat |
|---|---|---|---|---|
| Standard | 1,000 | about 333 | about 250 | about 166 |
| Premium | 5,000 | about 1,666 | about 1,250 | about 833 |
| Standard plus one add-on | 3,500 | about 1,166 | about 875 | about 583 |
InChat Starter covers 500 whole conversations and Plus 2,000, however many questions each one holds.
Is CustomGPT better than Chatbase or SiteGPT?
CustomGPT is better than Chatbase and SiteGPT when the knowledge base is huge or the project needs an API, because its plans hold thousands of documents per agent and include RAG API access from Standard. For a normal business website, Chatbase and SiteGPT are cheaper to start, but they also price AI by message credits that shrink on stronger models.
We price those tools the same way on our Chatbase alternative and SiteGPT alternative pages. If the shortlist also has a credit-based builder, the Chatling alternative page shows how the model you pick changes the bill.
When CustomGPT is the better choice
We would rather you buy the right tool than switch and regret it. CustomGPT is the better buy if you:
- run many small bots, for example an agency with ten client sites and low traffic on each, where 10 agents for $99 is hard to match,
- need an internal assistant over a document archive of 5,000 to 20,000 files per agent,
- are a developer who wants a RAG API to call from your own product,
- need image citations from your documents in the answers.
InChat is the better buy when the chatbot sits on a public website and its job is to answer buyers, capture leads and pass the conversation to your team.
A website chatbot is a sales channel before it is a research tool
CustomGPT is built around large knowledge bases: thousands of documents per agent, hundreds of millions of words, a RAG API for developers. That is the right tool for an internal research assistant. A business website usually has fifty to a few hundred pages, and the chatbot's real job is to answer pre-sales questions, collect a name and phone number and hand the hot leads to a person. For that job you pay for storage you never fill and for every single message a buyer sends.
Who it is for
Teams that switch from CustomGPT to InChat
Professional service firms
Accounting, legal and consulting firms answer questions about services, fees and process from their own pages, and every consultation request reaches a person with the details already collected.
Ecommerce stores
Shoppers get shipping, returns and sizing answers from your store pages, and a long pre-purchase chat costs the same as a short one.
SaaS companies
Trial users get setup answers from your docs, and a buyer asking about an annual contract is routed to sales in the same chat window.
FAQ
CustomGPT alternatives, common questions
No. CustomGPT has no free plan. Standard and Premium each start with a 7-day free trial with full access to the plan's features, but a credit card is required at signup and the plan is charged automatically when the trial ends unless you cancel from the billing page. After that the cheapest plan is Standard at $99 a month.
When you reach the monthly query limit, CustomGPT agents stop responding to new queries; a query already in progress still completes. The limit is shared by every agent on the account. To keep the bot answering you either upgrade to Premium or add 2,500 extra queries for $375 a month.
Yes, on Premium at $499 a month ($449 billed yearly) or Enterprise. The Standard plan keeps the Powered by CustomGPT.ai branding. InChat removes its own badge on every paid plan, starting with Starter at $24 a month billed yearly.
Per message. A regular chat message uses one query credit, and actions such as Lead Capture use additional credits depending on the plan. A conversation with five visitor questions therefore uses at least five of your monthly queries. InChat counts the whole conversation once.
Yes. InChat Starter costs $24 a month billed yearly or $49 monthly for 500 AI conversations, 3 team members, human handoff and no vendor badge. The same workload with your own branding on CustomGPT needs Premium at $499. CustomGPT is cheaper only when you need many separate low-traffic bots.
Yes. Paste your website URL so InChat reads your public pages, then upload the PDFs and documents your CustomGPT agent uses. Starter trains on up to 5 URLs and 50 MB of files, Plus on unlimited URLs and 500 MB, so very large document archives fit better on CustomGPT.
Keep comparing
CustomGPT pricing
CustomGPT plans, add-ons and four real monthly totals.
Chatbase alternative
Message credits against conversations, priced for four setups.
SiteGPT alternative
Message caps, model multipliers and handoff, compared.
Chatling alternative
Model credit rates against a conversation-priced plan.
Wonderchat alternative
Credits that expire against a flat plan.
AI chatbot pricing
Every InChat plan, what it includes and the yearly price.
A website chatbot priced by the conversation, not the question.
Paste your URL, test the agent on your own pages and replace the CustomGPT widget with one script tag. Plans from $24 a month billed yearly with 500 AI conversations, 3 team members, human handoff and no vendor badge.