For HubSpot teams who need a website answer bot, not a whole CRM tier
HubSpot chatbot alternative that answers from your own pages
InChat is an AI chatbot for your website that trains on your pages, FAQ and PDFs, answers visitors around the clock and hands the chat to a person when it should. It runs next to HubSpot or instead of its bot: no flow to draw, no CRM seat to buy for each teammate who takes a handoff.
- $24/mo
- Starter billed yearly, 500 AI conversations, 3 team members
- $1,500
- one-time onboarding fee HubSpot lists for Service Hub Professional
- 10
- team members on Plus for one flat price, no per-seat line
The short answer
HubSpot's free chatbot builder is rule-based and the free live chat carries HubSpot branding; removing the branding and getting the richer bot features means paid Service Hub seats, and the Customer Agent AI bills HubSpot Credits at $0.01 each. InChat is a HubSpot chatbot alternative for teams whose job is answering visitors from their own content: 500 AI conversations and 3 team members from $24 a month billed yearly, or 2,000 AI conversations and 10 team members on Plus at $74. HubSpot stays the better choice if the bot must write straight into HubSpot CRM records, tickets and workflows you already run there.
See it answer
A pricing question at 9 pm, a booked demo at breakfast
Teams that look past the HubSpot bot usually have the same pattern: most chats are the same twenty questions about plans, setup and policies, and a button-based bot only covers the paths someone built. On InChat the AI answers from your own pages, and anything that needs a person goes to a teammate who is already included.
- Answers name the page they came from
- Human handoff with routing on every plan
- No separate AI chat allowance to run out
Questions before you buy?
AI answers from this site, a person when you need one
Contract request handed to Dana with company name and team size
Compare
HubSpot chatbot vs InChat, what the same workload costs
Prices from hubspot.com/pricing/service and our pricing page, checked in November 2026. HubSpot's page shows two seat prices per paid tier without labeling which is monthly or annual, so the rows give the range shown. Customer Agent usage is billed in HubSpot Credits at $0.01 each, and the credits used per conversation come from a separate HubSpot rate sheet, so it is not priced per conversation here. Where HubSpot is the better buy, the table says so.
| What you need | HubSpot | InChat | Difference |
|---|---|---|---|
| Basic website chat and a simple bot | Free for up to 2 users, HubSpot branding on chat, limited bot features | One-time 50-conversation demo, then Starter $24 yearly | HubSpot's free tier is the cheaper start |
| Remove HubSpot branding, 3 people | Starter seats, shown from $7 and $20 each, so about $21 to $60 for 3 | Starter at $24 yearly with 3 team members | Similar cost, but InChat adds an AI agent trained on your pages |
| Richer bot features, 3 people | Professional seats, shown from $90 and $100 each, so about $270 to $300, plus a one-time $1,500 onboarding fee | Starter at $24 yearly, 3 team members | A fraction of the cost with InChat |
| AI agent answering from your content | Customer Agent on HubSpot Credits at $0.01 each, usage depends on the rate sheet | 500 AI conversations inside Starter, 2,000 on Plus | InChat is a fixed monthly price |
| 8 people on handoffs | 8 paid seats on Starter or Professional | Plus at $74 yearly, 10 team members | Well under half with InChat |
| Bot that creates tickets, updates deals and triggers workflows in HubSpot CRM | Native, one system | Not offered, the agent answers from content | HubSpot is the better fit |
Why teams switch
What changes when the bot stops living inside a CRM tier
No seat tier to unlock the bot
HubSpot ties branding removal and bot features to Service Hub seats. InChat includes 3 team members on Starter and 10 on Plus, so the person who takes a handoff needs no extra license.
Answers from your content, not buttons
A rule-based bot covers the paths someone drew. InChat reads your pricing, docs and policies and answers the question as asked, so a new page needs no new branch.
A fixed monthly price for AI
AI conversations are the allowance: 500 on Starter, 2,000 on Plus, unlimited on Pro. There is no credit meter to watch through the month.
A person can take over the chat
Human handoff with agent routing is on every plan. Your team replies from a shared inbox with the full transcript, and the visitor never leaves the window.
Email, WhatsApp, Messenger and Instagram on Plus
Plus brings those channels into the same inbox as website chat, so replies go back on the channel the customer used.
Answers show their source
Each answer names the page it came from. Fix a weak answer by editing the page or adding a short instruction, then ask again.
How it works
Add InChat next to HubSpot in one afternoon
-
1
Paste your site URL
InChat reads your public pages, FAQ and policies. Upload the PDFs your sales and support teams quote from.
-
2
Replay your real questions
Take the twenty questions visitors ask most from your HubSpot chat transcripts and ask them here. Where an answer is thin, add a page or a short instruction.
-
3
Swap or add the widget
Paste the InChat script tag before the closing body tag. Turn the HubSpot chat widget off, or keep HubSpot forms and email for lead follow-up.
-
4
Invite the people who take handoffs
Add up to 3 teammates on Starter or 10 on Plus, set routing and switch the widget on.
What is the best alternative to the HubSpot chatbot?
The best alternative to the HubSpot chatbot for a team that mainly needs website answers is a bot that learns from your own content instead of buttons and branches. InChat covers 500 AI conversations, 3 team members and human handoff from $24 a month billed yearly. Plus adds 2,000 AI conversations, 10 team members and an inbox for email, WhatsApp, Messenger and Instagram.
If the bot has to create tickets or move deals inside HubSpot CRM, HubSpot is the closer match and the table says so. Most teams searching for an alternative have a narrower job: answer the same questions fast, at any hour, and pass the hard ones to a person.
Is the HubSpot chatbot free?
HubSpot lists a free tier for up to 2 users with live chat and a limited bot, and the chat carries HubSpot branding. Branding removal appears from the Starter tier, and richer bot features and more included credits come with Professional, which also lists a one-time $1,500 onboarding fee. Customer Agent, the AI agent, uses HubSpot Credits priced at $0.01 each.
InChat offers a one-time 50-conversation demo with no card, then plans from $24 a month billed yearly. See the HubSpot chatbot pricing breakdown for totals by team size.
Does HubSpot have an AI chatbot?
Yes. HubSpot's Customer Agent is its AI agent, and the older chatbot builder is rule-based with scripted flows. Customer Agent is paid usage on HubSpot Credits, while the free builder stays limited. If you want an AI agent trained on your site with a fixed monthly price, InChat is built for that job.
When HubSpot is the better choice
Choose HubSpot when the chat lives inside your CRM: conversations must create contacts, tickets, deals and workflows without a connector, and your team already pays for the seats. Choose InChat when the job is answering visitors accurately from your content, capturing the lead along the way and routing hard chats to a few teammates at a price that does not rise with usage.
Paying per seat so a bot can answer FAQs
A CRM tier makes sense when the bot writes into the CRM. For a site where most volume is open questions, you pay for seats and credits to answer what your pages already say. InChat folds AI conversations and 3 or 10 team members into one price, so a busy month costs the same as a quiet one.
Who it is for
Teams that add InChat beside or instead of the HubSpot bot
B2B SaaS and software companies
Visitors get plan, integration and security answers from your docs, and demo requests go to a teammate who is already on the plan.
Agencies and service businesses
Prospects ask about scope, turnaround and pricing at night. The agent answers from your service pages and passes serious enquiries to your team.
Small ecommerce and subscription sites
Shipping, sizing and billing questions repeat hundreds of times a week. The agent answers them without a per-seat or credit line on the invoice.
FAQ
HubSpot chatbot alternatives, common questions
HubSpot lists a free tier for up to 2 users with live chat and a limited bot, with HubSpot branding. Branding removal and more bot features need paid seats. InChat offers a one-time 50-conversation demo with no card, then plans from $24 a month billed yearly.
HubSpot's pricing page says Customer Agent runs on HubSpot Credits at $0.01 each and points to a separate rate sheet for credits used per feature. It does not list a flat per-conversation price.
For answering visitors from your content, yes: it learns from your pages and hands off to people. It does not write tickets or deals into HubSpot CRM natively, so teams that need that should keep HubSpot or use both.
For the answering workloads in the table above, yes. Professional seats are shown from $90 to $100 each plus a one-time $1,500 onboarding fee, while InChat Starter includes 500 AI conversations and 3 team members from $24 a month billed yearly.
Yes. Paste the InChat script tag into your theme or site settings and the widget appears. It reads your public pages, so no integration is needed to answer questions.
Most teams finish in an afternoon: paste your URL, test the twenty most common questions, swap the widget and invite the teammates who take handoffs.
Keep comparing
HubSpot chatbot pricing
HubSpot seats, credits and totals for four team sizes.
Intercom alternative
Per-resolution fees against a plan with AI included.
Landbot alternative
Flow builder limits against conversation pricing.
Drift alternative
Sales chat suite against a flat chatbot plan.
Tidio alternative
Lyro add-ons against a plan with AI conversations included.
AI chatbot pricing
Every InChat plan, what it includes and the yearly price.
AI answers in the plan, your team in the inbox.
Paste your site URL, test the agent on your own pages and add the InChat script tag. Plans from $24 a month billed yearly with 500 AI conversations, 3 team members, human handoff and no credit meter.