LiveChat alternative for small support teams
LiveChat alternative: an alternative live chat with AI answers and flat pricing
InChat is an AI chatbot for your website that trains on your pages, docs and FAQ, answers visitors on its own and hands the chat to your team when a person is needed. You pay one flat plan for the whole team and the AI, instead of a per-agent LiveChat seat for every operator plus a separate ChatBot subscription for automated answers.
- $49/mo
- 3 team members and the AI agent
- 500
- AI conversations on Starter
- $0
- per-agent seat fees
The short answer
LiveChat bills per agent: $25 a month on Starter (one user), $59 on Team and $89 on Business with monthly billing, or $19, $49 and $79 billed yearly. Its AI Copilot helps human agents, but an AI agent that answers visitors by itself is a separate product, ChatBot, from $25 a user a month. InChat is a LiveChat alternative that puts the AI agent and the team in one plan: $49 a month for 3 team members and 500 AI conversations.
Compare
LiveChat vs InChat: what a team with AI answers pays each month
Three common team sizes, priced from each vendor's public pricing page at monthly billing. LiveChat figures add the ChatBot Growth plan, the tier that includes 200 AI resolutions a month, because LiveChat's own plans do not include an agent that answers visitors without a human. Yearly billing lowers both sides.
| Team | LiveChat (seats + ChatBot) | InChat | What changes |
|---|---|---|---|
| 3 agents who want the AI to take routine questions | Team plan 3 x $59 = $177, plus ChatBot Growth $99 = $276 for 200 AI resolutions | Starter: $49 for 3 team members and 500 AI conversations | About $227 less a month and 2.5x the AI volume |
| 8 agents, AI on the website and email or social in one inbox | Team plan 8 x $59 = $472, plus ChatBot Growth $99 = $571 | Plus: $149 for 10 team members, 2,000 AI conversations and an omnichannel inbox | About $422 less a month, room for 2 more people |
| 20 agents on the Business feature set | Business plan 20 x $89 = $1,780, plus ChatBot for AI answers | Pro: $499 for unlimited team members and unlimited AI conversations | The bill stops growing with headcount |
LiveChat prices checked on livechat.com/pricing in September 2026: Starter $25 a month (or $19 billed yearly) for 1 user with 60-day chat history, Team $59 ($49 yearly), Business $89 ($79 yearly), all per person; Enterprise is quoted. ChatBot prices checked on chatbot.com/pricing the same month: Essential $25 per user a month ($19 yearly) with 10 AI resolutions a month, Growth $99 per user ($79 yearly) with 200 AI resolutions a month. InChat yearly billing is $24, $74 and $249 a month.
Why teams switch
What changes when you switch from LiveChat
An AI agent that answers on its own
InChat reads your pages, help docs and policy pages and answers visitors from that content, with the source page attached. It is not a reply-suggestion tool that waits for an agent to click send.
The team is in the plan
Starter covers 3 team members, Plus covers 10 and Pro is unlimited. Adding your fourth operator does not add a fourth seat charge to the invoice.
Human handoff with the full transcript
When a visitor asks for a person or the agent is not sure, the chat moves to your shared inbox with the conversation, a short summary and a suggested reply.
Proactive triggers on every plan
Open the chat after a set time on page, a scroll depth or on exit intent. Pricing page and checkout visitors get the nudge while they are still deciding.
Email, WhatsApp, Messenger and Instagram
Plus brings those channels into the same inbox as website chat, so your team answers everything from one place without a second tool.
Chat history that stays
LiveChat Starter keeps 60 days of history. InChat keeps your conversations on every paid plan, so you can search what a customer asked last quarter.
How it works
Move from LiveChat in one afternoon
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1
Paste your website URL
InChat reads your public pages, FAQ and help center. Upload PDFs such as return, warranty or onboarding guides too.
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2
Test the answers
Ask the ten questions your agents answer most often. Where an answer is thin, add a page or a short instruction and test again.
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3
Swap the widget script
Remove the LiveChat tracking code or app and paste the InChat script tag before the closing body tag. It is one line.
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4
Invite your agents
Your team handles handoffs in the shared inbox from day one, with canned responses, routing and chat history.
What is the best alternative to LiveChat?
The best alternative to LiveChat depends on who answers your chats. If you want an AI agent to handle routine questions and your team to take the rest, pick a tool that includes both in one price: InChat covers 3 team members and 500 AI conversations for $49 a month. If your chat is fully human and you want a large integration marketplace, LiveChat itself is hard to beat.
Teams usually start looking for a LiveChat alternative for one of three reasons:
- Per-agent pricing grows with every hire. Five agents on the Team plan is $295 a month at monthly billing before any automation. The same five people fit on InChat Plus at $149.
- AI answers are a second product. LiveChat's Copilot drafts and improves replies for agents. An agent that answers visitors by itself is ChatBot, bought and configured separately, and its entry tier covers 10 AI resolutions a month.
- Starter is a one-person plan. The $19 yearly price is for a single user with 60 days of history, so a team of two already needs Team at $49 a seat.
How much does LiveChat cost per agent?
LiveChat costs $25 per agent a month on Starter, $59 on Team and $89 on Business with monthly billing, or $19, $49 and $79 per agent billed yearly. Starter is limited to one user. Enterprise is priced by quote. AI agents that answer visitors on their own come from ChatBot, which starts at $25 per user a month.
Multiply the seat price by your headcount and the number gets large quickly. Ten agents on Team come to $590 a month at monthly billing, or $5,880 a year on annual billing. That is the figure to compare against a flat plan, not the $19 headline.
Is there a cheaper alternative to LiveChat?
Yes. For a team of three or more that wants AI answers, InChat is cheaper than LiveChat: $49 a month covers 3 team members and 500 AI conversations, while three LiveChat Team seats cost $177 before ChatBot. Human-only tools such as tawk.to cost less still, but they leave every answer to your agents.
Cheaper only matters if the tool does the job. Before you switch, paste your URL into the tool above and ask it the questions your agents answer most. If the answers are right, the savings are real. If they are not, add the missing pages and test again before you move a single visitor.
Where LiveChat is still the better choice
LiveChat is a mature product and we would rather you pick the right tool once. Stay with LiveChat if your agents run the conversation and you mainly need a fast, polished agent app, detailed visitor tracking and a big marketplace of integrations. Its 14-day trial needs no credit card, and a single agent on Starter at $19 a month billed yearly is cheaper than any InChat plan.
InChat is the better fit when a large share of your chats are repeat questions about shipping, pricing, setup or policies, and you want software to answer those while your team keeps the conversations that need judgment. If you are weighing other vendors too, our Tidio alternative and cheaper alternative to Intercom pages run the same cost math against those tools.
Who it is for
Who switches from LiveChat to InChat
Ecommerce stores
Order status, shipping times, returns and sizing get answered from your policy pages at 2 a.m. and during sale weeks, so agents handle the orders that need a person.
SaaS support and sales
Trial users get setup answers from your docs, and pricing questions from qualified buyers reach a person with the whole chat attached.
Agencies with several client sites
Pro runs unlimited domains from one account, each agent trained only on that client's content, for one monthly price.
FAQ
LiveChat alternative: common questions
LiveChat is worth it for teams where people answer most chats and need a polished agent app with deep reporting and integrations. It is less worth it when many chats are repeat questions, because you pay per agent for humans to answer them and pay again for ChatBot to automate them.
LiveChat includes Copilot, which suggests and edits replies for human agents. A chatbot that answers visitors on its own is ChatBot, a separate product from the same company, priced from $25 per user a month with 10 AI resolutions. InChat includes the answering agent in every plan.
Yes. Your agents still get a shared inbox, canned responses, routing and chat history. The difference is that the AI answers first and passes a chat to a person with a summary when it should, so agents see fewer repeat questions.
Yes. InChat installs with one script tag on Shopify, WordPress, Webflow, Squarespace or any HTML site, and it trains on your product, shipping and returns pages as well as your blog and help docs.
Yes. Paste your website URL above and InChat trains an agent on your content so you can ask it your own customer questions. Create an account to get a one-time pool of test conversations, then pick a plan when you are ready to go live.
Most teams switch in an afternoon. Training on your site takes a few minutes, testing answers takes an hour or two, and replacing the LiveChat code with the InChat script is a one-line change.
One plan for your team and the AI that answers first.
Paste your URL, test the agent on your own content and go live with one line of JavaScript. Plans from $49 a month with 3 team members and 500 AI conversations included.